Helpdesk instruktion

Getting started with our helpdesk software

Can I use email to reply to a ticket?

Email Integration with Support TicketsYes! Email integration is one of the most convenient ways to manage your support tickets.How Email Integration Works• Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ema...

I don't find my answer in the knowledge base, what should I do?

Can't Find Your Answer?Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need.What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Me...

Jag skapade ett ärende, när kan jag förvänta mig ett svar?

Vi försöker alltid att besvara ärenden inom 24 timmar. Men ibland kan det ta längre tid om vi har mycket att göra eller om vi bedömer att ärendet inte är akut.

Vad är en "ticket"?

Vårt helpdesksystem använder en hel del engelska... En "ticket" är ett ärende/felanmälan i systemet.

What personal information are you tracking?

Privacy and Data ProtectionWe are committed to protecting your privacy and being transparent about what data we collect and how we use it.Information We Collect• Account Information - Name, email, company details • Support Interactions - Tickets, communications, and resolution history • Usage Dat...